Return & Refund Policy

Return & Refund Policy​
​Last Updated:​​ October 15, 2023

Thank you for choosing our products! To protect your rights, please inspect items carefully upon delivery. In cases of quality issues or shipping errors, follow this policy for returns/exchanges.

Section 1: Scope

This policy applies to all website products except:

•  Custom-made items (e.g., engraved accessories, personalized gifts)
•  Virtual products (e.g., e-books, digital gift cards)
• Items marked as ​​"non-returnable"​​ on product pages
  All returns/exchanges must comply with local consumer legislation and this policy.

Section 2: Time Limits

• ​Quality defects:
  Submit return/exchange request within ​14 days of delivery
• ​​Wrong/Missing Items:
  Contact Customer Service within ​48 hours​ with documentation (e.g., video evidence)

Section 3: Return Process

​1. Contact Support​
Submit request to ​​[info@zimodrone.com]​​ with:
✅ Order number
✅ Detailed defect description
✅ Clear photos/videos of issue

​2. Review Phase​
Resolution response within 1-3 business days

​3. Return Shipping​
Upon approval:
→ Ship goods to designated address via ​traceable method​
→ Must include original packaging, tags, and accessories

​4. Resolution​
• ​Refunds: Processed to original payment method within 3-15 business days post-quality inspection
• ​Replacements: Shipped within 48 hours of approval

Section 4: Return Requirements

Goods must be:

•  ​Unused​ with original tags intact
•  ​Free of damage, odors, or modifications
•  ​Complete​ with manuals/accessories
•  Accompanied by ​proof of purchase​ (order confirmation/invoice)

Shipping Costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return address

To: PATAC GMBH-LY
Address: Halskestraße 22-26 Halle
City: Ratingen
Province: NRW
Postal Code: 40880
Country：Germany

Section 5: Invalid Cases

Return/exchange requests will be denied if:

•  Products show ​usage traces, damage, or ​missing components
• ​ Application exceeds stated ​deadlines
• ​ ​Original packaging missing​ or compromised
• Product falls under ​​"non-returnable" category​

Section 6: Refund Details

• ​Refund amount: Equals ​actual paid value​ (excluding discount coupons/loyalty points)
• ​Coupon terms: Used coupons ​aren't reinstated​ or refunded

Section 7: Additional terms and conditions

• Transport damage:

• Refuse damaged packages upon delivery and contact us immediately
• In the event of a subsequent claim, submit the transport company's damage report

• Policy changes will be announced on the website. Zimo has the final right of interpretation.

Section 8：Cancel Order

Customers may cancel their orders within two days of the time the order is placed.If the consumer initiates the cancellation of the order earlier than the time of shipment and within the time specified by the website in which the cancellation can be initiated, the order can be canceled.

Customer service
Email: info@zimodrone.com
Opening hours: Monday-Friday 9:00 a.m.-6:30 p.m.